Refund policy

How do I return a product?

If you wish to return an item to The Ace of Vapez / Just Jam , please contact us via support@justjameliquid.co.uk as some issues can be resolved over phone and email. This will allow your order to be tracked as it's returned and significantly speeds up the return process.

We also heavily recommend when returning items to us, you send via Royal Mail Recorded (signed for) - this covers you to avoid lost/missing items.

Our returns address is:

THE ACE OF Vapez / Just Jam Online Retail Returns
Unit 3, Merry Hills Enterprise Park. WV10 9TJ

Exceptions -

E-Liquids and/or coils can not be returned if they are opened unless faulty.
Merchandise that has been used or altered may not be accepted for return or exchange.
Original packaging must be kept to gain any refunds/replacements

E-Liquids and Drip Tips & Coils

Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances.